1. Introduction
Welcome to RepeatKaro (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, website, and services.
By using RepeatKaro, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, phone number, email address, and business details when you sign up.
- Customer Data: Contacts, names, phone numbers, tags, visit history, and other data you upload or enter into RepeatKaro.
- Payment Information: Billing details processed securely through our payment partners. We do not store your full card details.
- Communications: Messages you send through our support channels.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, clicks, and session duration.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, and referring URLs.
3. Data Ownership
All your customer data belongs to you. Always.
You retain full ownership of all customer data you upload or create on RepeatKaro. We never sell, rent, or share your customer data with third parties for their marketing purposes.
Your Data Rights
- Export Anytime: Download your full contact list and campaign data as a CSV file at any time with one click. No restrictions, no waiting periods.
- Delete Anytime: Permanently remove all your data from our servers whenever you choose. Once deleted, it cannot be recovered.
- No Lock-in: There are no contractual barriers preventing you from leaving at any time with all your data.
Export your full data in one click. Delete everything permanently whenever you want.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send WhatsApp campaigns and automated messages on your behalf
- Respond to your support requests and communications
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address security issues and fraud
- Comply with legal obligations
5. WhatsApp Messaging
RepeatKaro sends WhatsApp messages on your behalf to your customers through the official WhatsApp Business API. We do not independently message your customers. All messages are initiated by you through campaigns, automations, or templates you configure.
Message content is transmitted securely and is not stored by us beyond what is necessary for delivery confirmation and analytics.
6. Data Sharing & Third Parties
We do not sell your personal or customer data. We may share limited information with:
- Service Providers: Cloud hosting (Google Cloud), messaging providers (WhatsApp Business API via Twilio), and payment processors who help us deliver our services. These providers are bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users.
7. Data Security
We implement industry-standard security measures to protect your data:
- Data is encrypted in transit (TLS/SSL) and at rest
- Access controls and authentication for all systems
- Regular security audits and monitoring
- Multi-tenant data isolation — your data is never visible to other users
Secure Infrastructure
Your data is securely hosted on Google Cloud with industry-grade protection, including automatic backups, redundancy, and compliance with global security standards.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. When you delete your data or account:
- Soft-deleted data is retained for 30 days to allow recovery if needed
- After 30 days, data is permanently and irreversibly deleted from all systems
- We may retain minimal anonymized data for analytics purposes
9. Cookies & Tracking
We use minimal cookies necessary for:
- Authentication: Keeping you logged in securely
- Preferences: Remembering your settings
- Analytics: Understanding how our services are used (anonymized)
We do not use third-party advertising cookies or trackers.
10. Children’s Privacy
RepeatKaro is designed for businesses and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a prominent notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
- Email: support@repeatkaro.com
- Support Page: repeatkaro.com/support